CHIAROSCURO MALBEC 2019

What is the shipping cost?
We offer you, to all the country. If you want to know the options and costs of shipping as you can see by entering your zip code at the start time of your purchase.

What is the delivery time?
Depends on the province, locality, and selected mode.

Do you offer an express shipping service?
If we offer delivery express in Córdoba capital, Arroyito and Carlos Paz and surroundings. The express shipping is FREE.

If I buy more than one product, will I have to pay shipping for each one of them?
The products that are entered on a single order (which implies a single destination) pay a single shipment. Aprovechalo!

I want to cancel my order, how long can I do this?
Orders can be cancelled up to the time prior to shipping. Please note that if you have already processed the payment, the process of return of your money can take several days (depending on the payment method).
The cancellation of an order already shipped will be considered a return.

Do you ship to post office box?
Not at the moment.

* Deposit or bank transfer: at the end of the purchase process, we provide you with the data of our account.
Don't forget to send us a copy of proof of payment after you have made the transaction.

* Market Payment: allows you to pay with a credit card, debit card and cash (rapi payment, easy payment, payment express, etc)

*This option is valid only for RETAIL SHOPPING.

Check out the promotions of quotas without interest by clicking on the following link
www.mercadopago.com.ar/cuotas
Accreditation of payment immediate unless Payment Link, Payment Express and transactions under the verification of market payment that may have a term of accreditation of up to 48 hours days.

How long do I have to pay for my purchase order?

You have 48 hours DAYS to make the payment, from the time you make the order. After this time the order is automatically cancelled and fall of the reserve of the garments.

*In case of cancellation iniciá again the process of purchase, or contact us to re-open the order by clicking on any of the following options: info@bitobee.com or by Whatsapp.

Something that I purchased does not satisfy me 100%, can I return it?

Yes. What you can change, unless it is made clear expressly to the contrary, for example, payouts, promotions, 2×1, peers, unique in promotion, in these cases it is clear that NO have changes or refunds.

How to make a return cost?

They do have a cost that will depend on the tariff of shipping according to locality. In the case of a refund of the value paid for the product, please note that the return must be filed within 10 calendar days after the receipt of your order, so you will need to contact you via mail or WhatsApp. If the application for refund was filed within the 10 calendar days, does not give rise to a refund for the value paid*

*Consumer protection law No. 24.240. ARTICLE 34. – Revocation of acceptance. In the cases provided in articles 32 and 33 of this law, the consumer has the right to revoke the acceptance, during the period of TEN (10) calendar days from the date of delivery of the good or the conclusion of the contract, whichever is later, without any responsibility. This ability cannot be excused or waived. The consumer must make the good available to the seller and return shipping charges are for the account of the latter. 

How long does it take for the money to be credited into my account?

In time of accreditation of money is approximately the following:

• Transfers / deposits: between 24 and 72hs.
• Credit card: the times of accreditation in the card depend on your date of monthly closing and of the issuing bank. The refund what you'll see as a credit in the summary of your card.

Under what conditions should I send the product which I want to return?

The conditions in which you have to send the shoes that you want to return are:

• Unused, in the original condition and with all tags attached.
• In the box /original packaging.

What is the tracking of the order?

Is the possibility, from the order number or tracking code, that you know the state in which you found your shipment since we despatch until you arrive. This follow-up what you can do by entering your order number on the tracking page tracking your shipment.

How do I know what is the tracking number of my order?

With the number of your order, you can do the follow-up. Once shipped your order, we will send it to you by e-mail together with the name of the logistics company will deliver the shipment.

I already have my tracking number, how do I use it?

With your order number you can track by logging on to the page tracking your shipment.

I received the email notice of clearance, but does not contain a tracking number and why?

If the majority of the logistics companies that we use have the tracking service, some locations require us to use other logistics companies. It may be that some of these companies do not have this service. If you want to know the status of the shipment, and you may not consult online or over the phone, if you wish you can contact our customer service department for assistance.

For security reasons, I would like to know the logistics company to deliver me the shipping is This possible?

Once shipped your order, we will inform you of this by e-mail. Here you will find detailed logistics company who will deliver.

For the Rest of the country, we offer:

• • IMPORTANT: The periods are counted from the office of the package. If you want to receive your product more quickly, and manage your schedule, we recommend you select shipping at the branch

In the event that your order cannot be delivered and comes back to our warehouse, we will send you a payment button to abones a new shipping and thus be able to fill again your order. Otherwise the same will not be re-shipped.

Please note the following:

• Orders with payment credited after 8hs will be processed the following day.
• The travel time is expressed in days (not counting weekends or holidays).
• For some locations that are significantly far away from major cities, the travel times may be slightly higher.

If you have any doubt or query, please contactá to the Customer service department, by email to info@bitobee.com

You have 30 days from the purchase date to request a change of one or more products included in your order.

The product must be in its original condition and unused.

SPECIFICATIONS:
To make the change, the product must be in optimum condition and the customer shall be presented in its original box and the product must be unused.

1. If you have any doubt or query, please contactá, by mail to hola@bosombebe.com.ar or by whatsApp Only changes are made by size, model, or failures. No refunds will be made of the amount.
2. Once you have done the change in local no changes may be made in the online shop.
3. Time for changes in local terms: 30 days from purchase.
4. Warranty for repairs: we accept alterations in the local reported, within 3 months of purchase.

Something that I purchased does not satisfy me 100%, I change it?

Yes. What you can change, unless it is made clear expressly to the contrary, for example, payouts, promotions, 2×1, peers, unique in promotion, in these cases it is clear that NO have changes or refunds. The value of the product change will be the one that you paid originally by the same regardless of the value that has the time to make a change.. If you live in Cordoba, Carlos Paz, Arroyito you can also make exchange of product (whether by fault or by size), if seleccionás change of size/fault we will send the new product and remove the previous one at the moment. You can also change the product at any of our premises, you can consult this with us by contacting us by WhatsApp and we will respond as soon as possible

How to make a change to have a cost?

The shipment of the product we're going to be returned, the cost of shipping is on your account for both outbound and return.

How many changes can I make?

All that you want, we will not be liable for the costs of shipping, are at your expense.

The product that I want to make the change is not in stock, What can I do?

If for any reason the product for which you want to change your purchase was not available at that time, you have two alternatives:

• Wait until we enter in stock again, at which time you avisaríamos that is being sent.
• In the case of a discontinued product, limited edition, or of the previous season, and by the time there's nothing that you like; be happy to issue you a credit note or gift card that you can use when you want or give away to whoever you want.
• If you prefer, we will refund the money you paid for the product minus, in the case of a request, the cost according to the tariff of shipping according to locality to refund to perform.

1. In the case of a refund of the value paid for the product, please note that the return must be filed within 10 calendar days after the receipt of your order, so you will need to contact you via e-mail or WhatsApp by phone pi. If the application for refund was filed within the 10 calendar days, does not give rise to a refund for the value paid*
2. *Consumer protection law No. 24.240. ARTICLE 34. – Revocation of acceptance. In the cases provided in articles 32 and 33 of this law, the consumer has the right to revoke the acceptance, during the period of TEN (10) calendar days from the date of delivery of the good or the conclusion of the contract, whichever is later, without any responsibility. This ability cannot be excused or waived. The consumer must make the good available to the seller and return shipping charges are for the account of the latter. 

What happens if the product to change has a different value to the original?

The value of the product change will be the one that originally paid for the same, regardless of the value that it has at the time of the change. In the case that the value of the new pair to buy is less than the original pair will issue you a COUPON for you to use when you want or to give to anyone you'd like, or if you prefer we will refund your money, we will make the corresponding adjustment through the same means of payment which you have used (please note that if you paid via a bank transfer or deposit, the holder of the account that you will deposit the difference must be the same that you made the purchase, or otherwise, we will need your authorization by e-mail). In the case of selections, a product of a higher value, we will give you 2 options: we pay the difference via a deposit or transfer or make the purchase of the new product by applying the COUPON for the amount of the prior purchase for the new balance to pay only the difference and can make the payment of the way you prefer.

What are the steps to follow to make a change?

Below you can read the change procedure.

How much time do I have to make a change?

You have 30 calendar days from you receive the order. A time past is time, as we will not be able to make the change.

Under what conditions should I send the product which I want to change?

The conditions in which you have to send us the items that you want to change are:

• Unused, in the original condition and with all tags attached.
• In the box/original packaging.